Last updated 27 July 2026. Next update: Monday 3 August.
Our shipments are suspended until further notice because of the wildfires in Gironde. Your order is registered and will ship as soon as operations resume, in order of receipt. Our replies to messages are slower than usual.
The situation
The wildfires currently affecting the Gironde region have led the authorities to restrict access to the area where our storage and shipping facility is located. The nearest postal sorting centre is closed and our parcel carrier's logistics hub has been evacuated.
Our shipments are therefore suspended until further notice. We are not in a position to give a reliable resumption date today, and we would rather tell you so plainly than announce a date we would later have to push back. A situation update will be published on this page every Monday, and sooner if things change.
What this means for your order
- Your order is neither cancelled nor lost. It has been registered and will be prepared as soon as we resume, in order of receipt.
- Orders placed since 23 July cannot be prepared within our usual timeframe.
- You can still place an order, bearing in mind that it will only ship once operations resume.
- Parcels handed to the carrier before the suspension are still on their way, although delivery may be slower in the south west of France.
Frequently asked questions
Is my order lost?
No. Every order has been registered and none has been cancelled on our side.
When will my order ship?
We cannot give you a date today. Resumption depends on access being reopened and on our carriers restarting, neither of which is within our control. Rather than announce a date we could not keep, we commit to publishing a situation update on this page every Monday, and to letting you know as soon as shipping resumes.
I already have a tracking number, where is my parcel?
If you have received a tracking number, your parcel has left our premises. Transit may take longer than usual depending on the areas it passes through.
Can I cancel my order?
Yes. If the wait does not suit you, send us your order number at serviceclient@dermebio.com and we will cancel it and issue a full refund, no questions asked.
Contact us
This page contains all the information we have, and it is updated as the situation develops. Writing to ask about the status of your order will not speed up its dispatch, and it lengthens response times for everyone.
For any other request, please write to serviceclient@dermebio.com. Our replies are slower than usual during this period and are handled in order of arrival.
Our thoughts
The teams at our logistics partner are directly affected by these fires. Suspending shipments is above all a safety decision. Our thoughts are with the residents, the teams on site and the emergency services.
Thank you for your patience and understanding.