The General Terms and Conditions of Sale (hereinafter referred to as the "General Conditions") apply to any purchase made by an individual (hereinafter the "CLIENT") on the website http://www.druidebio.fr (hereinafter the "SITE") from Bio Evidence, a simplified joint-stock company registered in the Bordeaux Trade and Companies Register under number 821 786 712, with its registered office at 21 rue de Captalat, Rés. L'Agathe, Bât A, Lot 211, 33260 La Teste-de-Buch, France. Tel: +33 1 85 14 92 90, email: isabelle@druidebio.fr (hereinafter the "SELLER").
IMPORTANT
Any order placed on the Site necessarily implies the CLIENT's unconditional acceptance of these general conditions
ARTICLE 1. DEFINITIONS
The terms used hereinafter have the following meaning in these General Conditions:
"CLIENT": refers to the co-contractor of the SELLER, who guarantees having the status of a consumer as defined by law and French jurisprudence. As such, it is expressly provided that the CLIENT acts outside any regular business or commercial activity.
"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated during the order.
"PRODUCTS": refers to all the products available on the SITE.
"TERRITORY(S)": refers to the country or countries of destination.
ARTICLE 2. PURPOSE
These General Conditions govern the sale by the SELLER to its CLIENTS of the PRODUCTS. The CLIENT is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department to benefit from separate contractual conditions.
Druide Bio is an e-commerce website named as such and accessible via the Internet at www.druidebio.fr
This site is owned by Bio Évidence. The Druide Bio site offers for sale products related to organic cosmetics (beauty, well-being, hygiene), decorative and/or utility accessories, organic fabrics and linens... The brands present on the site are all committed to human and environmental concerns. This merchant site is intended for Internet users who are conscious and curious to discover safer and more reasoned consumption.
The products are available for sale in these territories: France, Monaco, Andorra, Belgium, Luxembourg, Germany, Austria, Italy, the Netherlands, Great Britain, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden.
ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CLIENT undertakes to read these General Conditions carefully and accept them before proceeding to the payment of an order of PRODUCTS placed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CLIENT is invited to read carefully, download, print the General Conditions and to keep a copy. The SELLER advises the CLIENT to read the General Conditions with each new order, the latest version of said Conditions applying to any new order of PRODUCTS. By clicking on the first button to place the order and then on the second to confirm said order, the CLIENT acknowledges having read, understood and accepted the General Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
To be able to purchase a PRODUCT, the CLIENT must be at least 18 years old and have the legal capacity or, if a minor, be able to justify the agreement of his legal representatives. The CLIENT will be invited to provide information to identify himself by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled for the CLIENT's order to be processed by the SELLER. The CLIENT can check on the SITE the status of his order. The follow-up of DELIVERIES can, if applicable, be carried out using the online tracking tools of certain carriers. The CLIENT can also contact the SELLER's sales department at any time by email, at the address isabelle@druidebio.fr, to obtain information on the status of his order. The information the CLIENT provides to the SELLER during an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, eligibility, and the information communicated.
ARTICLE 5. ORDERS
Article 5.1 Product Characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CLIENT must receive under the applicable law. The CLIENT undertakes to read this information carefully before placing an order on the SITE. Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and standards applicable in France.
Article 5.2. Order Procedure PRODUCT orders are placed directly on the SITE. To place an order, the CLIENT must follow the steps described: selection of products (colors, containers, etc.) and quantities, validation of the basket, identification (prior registration), choice of delivery mode, choice of payment mode with acceptance of these general conditions of sale, billing and acknowledgment of receipt of the order with the tracking number.
Article 5.3. Date of the Order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE start to run only from this date.
Article 5.4. Price
For all PRODUCTS, the CLIENT will find on the SITE prices displayed in euros including all taxes, as well as applicable delivery fees. These fees take into account the delivery address and the carrier or mode of transport chosen. Prices include in particular the value-added tax (VAT) at the rate in force at the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They can also be modified in case of special offers or sales. The prices indicated are valid, except in cases of gross error. The applicable price is the one indicated on the SITE on the date the CLIENT places the order.
Article 5.5. Availability of PRODUCTS
The professional undertakes to deliver the PRODUCT on the date or within the timeframe indicated to the CLIENT, unless the parties have agreed otherwise. The unavailability of a PRODUCT is normally indicated on the page of the concerned PRODUCT. CLIENTS may also be informed of a PRODUCT's restocking by the SELLER. In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable. In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, propose an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT. If the CLIENT decides to cancel his order of unavailable PRODUCTS, he will receive a refund of all sums paid for the unavailable PRODUCTS no later than twelve (12) days after the payment.
ARTICLE 6. RIGHT OF WITHDRAWAL
The CLIENT has, in principle, the right to withdraw by returning or handing over the PRODUCT to the SELLER. To this end, the PRODUCT must be returned or handed over without undue delay, and no later than fourteen (14) days after the CLIENT communicates his decision to withdraw, unless the SELLER offers to recover the PRODUCT himself.
Withdrawal Period In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT. In the case where the CLIENT has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered. If the CLIENT's order covers several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Notification of the Right of Withdrawal To exercise his right of withdrawal, and in accordance with Article L.221-21 of the Consumer Code, the CLIENT must notify his decision to withdraw by means of an unequivocal statement to isabelle@druidebio.fr. He may use the form below
WITHDRAWAL FORM
Attention: Isabelle, Druide Bio Boutique I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below: PRODUCT Reference Invoice No: Order No:
Ordered on []/received on []
Payment method used:
Name of the CLIENT and, if applicable, the recipient of the order:
CLIENT's address:
Delivery address:
CLIENT's signature (except in case of transmission by email)
Date To meet the withdrawal deadline, the CLIENT must send his communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of Withdrawal In the event of withdrawal by the CLIENT, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of additional costs resulting, where applicable, from the CLIENT's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT. (Article L.221-24 of the Consumer Code). The SELLER will proceed with the refund using the same means of payment as the one used by the CLIENT for the initial transaction, unless the CLIENT expressly agrees to a different means; in any event, this refund will not incur any costs for the CLIENT. The SELLER is not required to reimburse additional costs if the CLIENT has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER. The SELLER may withhold the refund until he has received the goods or until the CLIENT has provided proof of shipment of the goods, whichever is earlier.
Return Procedures The CLIENT must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to: LLDL 37 Rue de la Berle, ZAE La Meule 33680, Lacanau, France. This deadline is deemed met if the CLIENT returns the goods before the expiration of the fourteen (14) day period.
Return Costs The CLIENT must bear the direct costs of returning the goods. In cases where the weight of the PRODUCT would prevent the CLIENT from returning this PRODUCT by post, the CLIENT must bear the direct costs of returning the goods.
Condition of Returned Goods The PRODUCT must be returned following the SELLER's instructions and include all delivered accessories. The CLIENT's liability is only engaged with respect to the depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of this PRODUCT. In other words, the CLIENT is responsible for the goods until received by the SELLER; the product must be in perfect condition, unopened, and well packaged for shipment.
The right of withdrawal is excluded if the goods have been opened and/or used
Supplies of sealed goods that cannot be returned for reasons of health or hygiene protection and which were unsealed by the CLIENT after DELIVERY (all cosmetic products and textile products whose labels have been removed).
ARTICLE 7. PAYMENT
Article 7.1. Means of Payment The CLIENT can pay for his PRODUCTS online on the SITE using the means offered by the SELLER: Credit card, bank transfer, PayPal account. The CLIENT guarantees the SELLER that he holds all the necessary authorizations to use the chosen means of payment. The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online as part of the online payment on the SITE. It is specified that all payment information provided on the SITE is transmitted to the bank of the SITE (in this case, Société Générale) and is not processed on the SITE. Regarding the payment conditions by PayPal, they are themselves defined by their own CGV.
Article 7.2. Payment Date In case of a single payment by credit card, the CLIENT's account will be debited as soon as the order of PRODUCTS is placed on the SITE. In case of partial DELIVERY, the total amount will be debited from the CLIENT's account at the earliest when the first package is shipped. If the CLIENT decides to cancel his order of unavailable PRODUCTS, the refund will be made according to the last paragraph of Article 5.5 of these General Conditions.
Article 7.3. Delay or Refusal of Payment
If the bank refuses to debit a card or other means of payment, the CLIENT must contact the SELLER's Customer Service to pay the order by any other valid means of payment. In the event that, for whatever reason, opposition, refusal or otherwise, the transmission of the money flow due by the CLIENT turns out to be impossible, the order will be canceled and the sale automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CLIENT corresponding to an order of an amount greater than 120 euros TTC will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code. The SELLER agrees to archive this information to ensure a follow-up of transactions and to produce a copy of the contract at the request of the CLIENT. In case of dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that it guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until their complete payment by the CLIENT. The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.
ARTICLE 10. DELIVERY
The DELIVERY terms of the PRODUCTS are provided in the "delivery policy" accessible at the bottom of each page of the SITE via a hyperlink.
Delivery Area The PRODUCTS offered can only be delivered on the TERRITORY defined by the SELLER. It is impossible to place an order for any delivery address located outside this TERRITORY. The PRODUCTS are shipped to the address(es) provided by the CLIENT during the ordering process.
Shipping Time The times to prepare an order and then issue the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These times are understood excluding weekends or public holidays. An email will be automatically sent to the CLIENT at the time of shipment of the PRODUCTS, provided that the email address recorded in the registration form is correct.
Delays & Shipping Costs During the ordering process, the SELLER indicates to the CLIENT the possible shipping times and formulas for the PRODUCTS purchased. Shipping costs are calculated based on the mode of delivery. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased. The details of the shipping times and fees are detailed on the SITE. In the absence of indication or agreement as to the date of delivery, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).
Delivery Methods The package will be delivered to the CLIENT with or without signature depending on the choice he has expressed during the order. In case of absence, a notice of passage will be left to the CLIENT, to allow him to pick up his package at his post office.
The delivery address provided by the CLIENT must be precise and exact. The CLIENT's contact details must be readable on the place of reception (mailbox, intercom...) to facilitate the delivery. The mobile phone number of the CLIENT recipient must be necessarily communicated during the order to be notified of the availability of the package, the place of removal or a possible contingency by means of an SMS message.
Delivery Problems The CLIENT is informed of the delivery date set at the time he chooses the carrier, at the end of the online ordering process, before confirming the order. It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CLIENT must put the SELLER in default to deliver within a reasonable time and in case of non-delivery within this time, he may terminate the contract. The SELLER will refund, without undue delay from the receipt of the letter of termination, to the CLIENT the total amount paid for the PRODUCTS, taxes and shipping costs included, using the same method of payment used by the CLIENT to purchase the PRODUCTS. The SELLER is responsible until the delivery of the PRODUCT to the CLIENT. It is recalled that the CLIENT has a period of three (3) days to notify the carrier of the damages or partial losses observed during the delivery.
In the case where a third person receives the package and the CLIENT does not receive his package, the SELLER cannot be held responsible.
In the case where the CLIENT has requested a delivery without signature and the package is designated as "Delivered" by the carrier, no refund can be claimed from the SELLER.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with the transport standards in force, to guarantee maximum protection for the PRODUCTS during DELIVERY. CLIENTS undertake to respect the same standards when they return PRODUCTS. A returned PRODUCT damaged or lost without sufficient traceability with a carrier will not be eligible for a refund.
ARTICLE 12. WARRANTIES
Apart from the commercial warranties that the SELLER may offer for certain PRODUCTS, all Clients benefit from "legal" guarantees, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code in Appendix 1.
ARTICLE 13. LIABILITY
The SELLER's liability cannot in any case be engaged in the event of non-performance or poor performance of the contractual obligations attributable to the CLIENT, particularly during the entry of his order. The SELLER cannot be held responsible, or considered as having failed in these, for any delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals. It is also specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published there. Links to third-party websites are provided for informational purposes only and no guarantee is provided as to their content.
ARTICLE 14. FORCE MAJEURE
The SELLER's liability cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these T&Cs arises from a case of force majeure. There is force majeure in contractual matters when an event beyond the debtor's control, which could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the execution of his obligation by the debtor. If the impediment is temporary, the execution of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is definitive, the contract is automatically terminated and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code. In this respect, the SELLER's liability cannot be engaged in particular in case of hacker attacks, unavailability of materials, supplies, spare parts, personal equipment or other, interruption of electronic communication networks, as well as in the event of the occurrence of any circumstance or event external to the SELLER occurring after the conclusion of the T&Cs and preventing execution under normal conditions. It is specified that, in such a situation, the CLIENT cannot claim any compensation and cannot bring any action against the SELLER. In the event of the occurrence of one of the aforementioned events, the SELLER will endeavor to inform the CLIENT as soon as possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects personal data concerning its CLIENTS on the SITE, including through cookies. CLIENTS can disable cookies by following the instructions provided by their browser. The data collected by the SELLER are used to process orders placed on the SITE, manage the CLIENT's account, analyze orders and, if the CLIENT has expressly chosen this option, send him personalized mailings, newsletters, promotional offers and/or information on special sales, unless the CLIENT no longer wishes to receive such communications from the SELLER. The CLIENT's data are kept confidential by the SELLER for the needs of the contract, its execution and in compliance with the law. CLIENTS may at any time unsubscribe by accessing their account or clicking on the hyperlink provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its commercial partners the names and contact details of its CLIENTS, provided that they have expressly given their prior consent during registration on the SITE. The SELLER will specifically ask CLIENTS if they wish their personal data to be disclosed. CLIENTS may change their minds at any time by contacting the SELLER. The SELLER may also ask its CLIENTS if they wish to receive commercial solicitations from its partners. In accordance with the law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms and the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR), the SELLER ensures the implementation of the rights of the concerned persons. It is reminded that the CLIENT whose personal data are processed benefits from the rights of access, rectification, updating, portability and erasure of the information concerning him, in accordance with the provisions of Articles 39 and 40 of the amended Data Processing and Liberties law, and the provisions of Articles 15, 16 and 17 of the European General Regulation on the Protection of Persons (GDPR). In accordance with the provisions of Article 38 of the amended Data Processing & Liberties law and the provisions of Article 21 of the GDPR, the CLIENT may also, for legitimate reasons, oppose the processing of data concerning him, without reason and without cost. The CLIENT may exercise these rights by sending an email to the address isabelle@druidebio.fr. It is specified that the CLIENT must be able to justify his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.
ARTICLE 16. COMPLAINTS
The SELLER's Customer Service is available at the following number: +33 1 85 14 92 90. Any written complaint from the CLIENT must be transmitted by mail to isabelle@druidebio.fr.
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patents. These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hyperlink to the SITE must request the authorization of the SELLER in writing. This authorization of the SELLER will in no case be granted definitively. This link must be deleted at the request of the SELLER. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly forbidden. Any representation or reproduction, total or partial, of the SITE and its content, by whatever process, without the prior express authorization of the SELLER, is prohibited and will constitute an infringement sanctioned by Articles L.335-2 and following and Articles L.713-1 and following of the Intellectual Property Code. Acceptance of these T&Cs constitutes recognition by the CLIENT of the SELLER's intellectual property rights and commitment to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL CONDITIONS
Any change in legislation or regulation in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision does not in any way authorize CLIENTS to disregard these General Conditions. All conditions not expressly addressed in these will be governed in accordance with the practice of the sector of commerce to individuals, for companies whose head office is located in France.
ARTICLE 19. MODIFICATION OF THE GENERAL CONDITIONS
These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. The General Conditions may be modified and updated by the SELLER at any time. The General Conditions applicable are those in force at the time of the order. The modifications made to the General Conditions will not apply to PRODUCTS already purchased.
ARTICLE 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL CONDITIONS AND THE RELATIONSHIPS BETWEEN THE CLIENT AND THE SELLER ARE GOVERNED BY FRENCH LAW IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS WILL HAVE JURISDICTION. However, prior to any recourse to an arbitral or state judge, the CLIENT is invited to contact the SELLER to try to find an amicable solution. IF THE AMICABLE AGREEMENT FAILS OR IS NOT CONSIDERED, THE DISPUTE WILL BE REFERRED TO THE COMPETENT JURISDICTION DESIGNATED ABOVE.
ARTICLE 21 - Right to object to telephone solicitation:
In accordance with Article L.223-2 of the Consumer Code, we inform you of your right to register on the list of opposition to telephone solicitation Bloctel, which allows you not to be solicited by phone by a professional with whom you do not have a current contractual relationship, except in the cases provided for by the regulations.
If you wish to exercise this right and register on this list, you can do so on the website www.bloctel.gouv.fr
APPENDIX
Article 12.1. Warranty of Conformity
Article L. 217-4 of the Consumer Code: "The seller delivers a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. He is also liable for any lack of conformity caused by the packaging, the assembly instructions, or the installation if he assumed responsibility therefor or had it carried out under his responsibility." Article L.217-5 of the Consumer Code: "To conform to the contract, the product must: 1° Be suitable for the purpose usually associated with such a product and, if applicable: - correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - present the quality that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2° Or have the features defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter agreed to." The SELLER may be liable for existing defects of conformity at the time of delivery and for defects of conformity resulting from the packaging, the assembly instructions, or the installation when it was charged to him or carried out under his responsibility. The action resulting from lack of conformity lapses two years after delivery of the PRODUCT (Article L.217-12 of the Consumer Code) In case of lack of conformity, the CLIENT may request the replacement or repair of the PRODUCT, at his choice. However, if the choice of the CLIENT entails a cost manifestly disproportionate to the other option, given the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund without following the option chosen by the Client. In the event that a replacement or repair is impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT. Finally, the CLIENT is exempted from reporting proof of the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods where this period is set at six (6) months. (Article L. 217-7 of the Consumer Code). It is specified that this legal warranty of conformity applies regardless of any commercial warranty that might have been granted. Article 12.2. Warranty of Hidden Defects The SELLER is bound by the warranty for hidden defects in the sold PRODUCT that render it unfit for the use for which it was intended, or that so impair that use that the CLIENT would not have acquired it, or would have given only a lower price for it, had he known of the defects. (Article 1641 of the Civil Code) This warranty allows the CLIENT who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of part of its price, if the PRODUCT is not returned. In the event that a replacement or repair is impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT. The action resulting from redhibitory defects must be brought by the CLIENT within two years from the discovery of the defect. (First paragraph of Article 1648 of the Civil Code)