Creation: 31/10/2025
Status : Simplified joint-stock company
Capital: € 10,500
Address: 4 rue de Cerisaie, 75004 Paris, France
R.C.S Paris N° 993 194 141
NAF CODE: 4645Z
Intra-Community VAT: FR67993194141
Host: o2switch
Contact Customer Service at a-votre-ecoute@druidebio.fr or serviceclient@dermebio.com from Monday to Friday from 15h to 23h, excluding public holidays.
OUR GUARANTEES
See our Terms and Conditions for more information.
right of withdrawal is respected and extended
14 days to inform us of your intention to return a product, and 2 additional days to return.
Each returned product must be in perfect condition and in its original packaging. Nothing must have been opened or used.
We make the refund within 14 days after receipt and inspection of the package.
For more information, refer to Article 121-20-4 of the Consumer Code.
An irreproachable Customer Service
We are very committed to bringing you complete satisfaction. We represent the "better living" too, our commitment continues with the most effective customer relationship possible. Your requests for information and / or possible claims will be processed as soon as possible. Please write to us at serviceclient@dermebio.com
Insurance of a secure transaction
Our technological means assure you an encrypted and secure transaction and payment.
Our technological resources ensure that your transaction and payment are encrypted and secure via the globally recognized Stripe application (https://stripe.com/fr).
Shipments and deliveries
Delivery times are indicated during each purchase, before making your payment, to inform you of the availability of your product.
As soon as we entrust the shipment to our partner carrier, you are notified by email of the delivery date.
Personal data and confidentiality
They are strictly respected as stipulated by the law Informatique et Libertés n ° 78-17 of January 6th.